💼 Return & Refund Policy — Overview

  • Our return and refund policy is valid for 2–3 days from the date of delivery, depending on the type of product.

  • If this time period has passed, unfortunately, we cannot offer a refund or exchange.

  • We recommend customers to inspect their order immediately upon delivery to ensure everything is in perfect condition.

🚚 Shipping & Delivery Charges

  • Standard delivery charges are Rs. 250 on all orders below Rs. 1000.

  • Enjoy FREE delivery when you place an order worth Rs. 1000 or more with advance payment via Bank Transfer, JazzCash, or Easypaisa.

  • After sending your payment, please share the payment receipt on our WhatsApp number for quick order confirmation.

  • If you choose Cash on Delivery (COD), a delivery fee of Rs. 250 will be applied to your total order.

🌟 Product Quality Assurance

  • At Dizoria Store, we only offer premium and high-quality products — not local or low-grade items.

  • Every product is carefully checked and verified before dispatch to ensure you receive authentic, durable, and reliable quality.

🛍️ Warranty & Product Policy

  • Please note that no product carries a warranty at Dizoria Store.

  • However, customers are eligible for refunds, returns, and exchanges under our official Return & Refund Policy.

  • We ensure every product is checked and verified before dispatch to maintain the best quality standards.

✅ Eligibility for Return or Exchange

To qualify for a return or exchange, please ensure:

  • The product is unused, clean, and in the same condition as received.

  • The original packaging is intact and not damaged.

  • A valid proof of purchase (receipt or order confirmation) is provided.

     

📦 Damaged or Broken Products

  • If your order arrives damaged or broken, please provide clear video evidence of the unboxing or issue.

  • This evidence is required to qualify for an exchange or replacement.

  • Make sure the video clearly shows the parcel condition, product damage, and shipping label for verification.

🛒 Non-Branded Products

  • Non-branded products are eligible for return within 2 days of receiving your parcel.

🚚 Delivery Charges

  • Delivery or shipping charges for returned products will be paid by the customer.

  • Shipping costs are non-refundable under all circumstances.

💰 Refunds & Exchanges

  • Once your returned product is received and inspected, you will be notified via email about the approval or rejection of your request.

  • If your refund is approved, it will be processed to your original payment method within a few working days.

  • Exchanges are only available for defective or damaged items, provided they meet all the return eligibility conditions mentioned above.

📞 Need Help?

  • For any questions related to returns, refunds, or exchanges, our support team is always ready to assist you.

  • You can reach us at:
    📧 Email: shop@dizoria.com
    📍 Address: Kotla Arab Ali Khan, Gujrat, Pakistan